Set operating hours
Define weekdays, workday length, timezone, service duration, and overlap rules that control available booking slots.
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A Dertdawg product
SideKick Insights
Built by Dertdawg for service businesses that need to know what is booked, who is working, how much capacity is left, and whether the team is accountable for every hour sold.
Bookings this week42
Utilization81%
Working today7
Estimated sales$4.7k
Why SideKick Insights
Know what the business can sell before the calendar fills up.
SideKick Insights connects bookings, planned service hours, employee schedules, estimated sales, utilization, and completion status so owners can see whether the business is fully used, overcommitted, or leaving capacity unsold.
Operations snapshot
Track utilization, bookings, crew coverage, and estimated sales in one daily view.
Owners and managers can see booked capacity, working employees, active services, estimated booking value, unassigned work, and pending approvals without rebuilding the picture from texts and calendars.
Capacity and planned hours
Turn staffing plans into booking limits customers cannot overrun.
Plan future capacity
Add seasonal hours, holiday closures, longer days, shorter days, and known staffing changes before they affect the schedule.
Match crew to demand
Use employee counts and overlap limits to keep booking volume aligned with the team actually available.
Protect accountability
Every booking has a status, assigned employees, estimated value, planned service hours, and completion trail.
Booking rules
Capacity settings
Employee capped1 car per slot
Workday length10h
Booking timezoneAmerica/Toronto
Working daysSun - Sat
Future capacity overrides
Seasonal hours, holidays, and staffing changes
Holiday closureSummer FridaysShort dayLonger seasonClosed all dayKnown staff change
Employee accountability
Manage employees, track planned hours, and know who owns every job.
SideKick Insights makes accountability visible by connecting each booking to its service duration, estimated value, assigned employees, status, and completion path.
Booked workAssigned employeeCompleted jobNeeds approval
Working this day4 employees
Jermaine8 AM - 6 PM
Jordan SmithAssigned jobs
Morgan LeeAssigned jobs
Taylor BrooksAssigned jobs
9:00 AM - Ceramic CoatingAssigned: JermainePlanned service hours and completion tracked
Utilization and estimated sales
Track booked work and estimated sales without leaving the schedule.
Track estimated sales from booked services, add-ons, and rewards-adjusted booking amounts. Owners can review month-to-date and historical estimated revenue while cost and financial visibility remain permission-controlled.
Estimated revenue
Running total
$4,680$250 booking1 bookingAlex Morgan - Ceramic Coating
Customer and employee mobile
A clean mobile path for customers, and the right job details for technicians.
Customers can complete profiles, book valid slots, view rewards, request changes, and receive booking updates. Employees get a hidden schedule view tied to their active staff record.
Required profile before bookingUpcoming bookings stay visibleEmployee jobs show today plus next 3 daysCalendar sync avoids customer contact and cost details
Insights built into daily work
Every booking becomes useful operating context.
SideKick Insights surfaces utilization, estimated revenue, active services, working crew, pending changes, rewards, and customer history where operators already make decisions.
Bookings
Book the work from one schedule.
Create walk-ins, accept mobile bookings, move jobs, handle same-day change requests, and keep customer updates connected.
Utilization
Know how much capacity is being used.
Track bookings by date, booked capacity, active services, working crew, and the difference between sold hours and available hours.
Employees
Manage the crew behind every job.
See who is working, assign employees to bookings, spot unassigned work, and keep job ownership visible.
Accountability
Close the loop from assignment to completion.
Track planned job hours, service-hour ownership, assignment state, completion status, ready-for-pickup communication, and employee action history.
Security and trust
Role-based security for one operating record.
SideKick Insights keeps bookings, customers, staff, approvals, and reporting in one governed record, then shows each person the view their role is allowed to use.
OAuth-based sign-in
Portal access starts with OAuth through supported identity providers, so teams can use strong authentication controls such as modern phishing-resistant MFA where those controls are enabled.
Role-based security
Default-deny access, assigned roles, and a permission matrix control who can manage schedules, view customer contact details, see costs, read financials, and change access policy.
Tenant-scoped records
Tenant-aware backend policies and permission checks keep each business working from its own operating record while limiting sensitive workflows to authorized users.
Built around the people doing the work
One operating record, different views by role.
Owners, managers, technicians, and customers work from the same source of truth without exposing the same data or controls to every role.
Owner
Utilization, estimated sales, active services, capacity, employee coverage, and role-based security.
Manager
Bookings, walk-ins, assignments, approvals, planned hours, and daily accountability.
Technician
Assigned jobs, service details, claim actions, completion controls, and operational reminders.
Customer
Mobile booking, profile details, rewards, upcoming appointments, change requests, and updates.
Implementation demo
See how SideKick Insights fits your service business.
Bring your services, capacity rules, staff roles, customer flow, and same-day change policy. Dertdawg will show how SideKick Insights tracks utilization, bookings, employees, planned hours, estimated sales, and accountability.